Replacement and Return Policy

Thank you for choosing Tylos Jewelery

 And because you are the focus of our attention, we explain to you the most important conditions for replacement, return and cancellation without prejudice to the provisions of the agreement and statutory guarantees, and our goal is always "the satisfaction of our customers":

 

Replacement and Return Policy:

 

1- The consumer has the right to replace or return the product presented to him from the Tylos jewelry store within 24 hours from the date of receiving the product, and he is not entitled to replace or return the product after 24 hours have passed.

 

2- The jewelry must be in its original condition and not used, with the necessity of having all the accessories and gifts that were given with the product, and that the product be in its original packaging. The integrity of the product will be verified by a specialized team before returning or exchanging.

 

3- It is not possible to replace or retrieve pieces of jewelry that have been subjected to any kind of maintenance, such as increasing or reducing the size, painting, writing, or the like.

 

4- The customer has the right to exchange or return the jewelry that contains a manufacturing defect or damage.

 

5- We apologize for the exchange or return if the jewelry was manufactured according to the customer"s request or according to specifications he specified specifically, such as names or letters, for example.

 

6- When the customer wishes to exchange or return the jewelry, he will bear the costs of delivery and shipping.

 

7- Purchase invoice must be provided for exchange or return.

 

8- Requests for exchanges and returns that do not comply with our policy will not be accepted and will be sent back to you. You will be responsible for shipping costs, taxes, duties, and others.

 

9- Amounts paid are returned via bank transfer, within a maximum period of seven working days in the event that the payment is cash or range, and from 14 to 21 days in the event that the payment is through credit cards.

 

10-Always tell us by email [email protected] before returning or exchanging any product. Or through WhatsApp, the store here, or one of the channels of communication with us.

 

11- In the event that the product is not available in stock, the order will be canceled without referring to the customer with the full amount returned to the customer.

 

12- In the event that there is an error in the pricing of the product, the store management has the right to cancel the order without referring to the customer and return the full amount to the customer.